Get in Touch With Us
Got a question about something you read on manetch.com, or think we've got a detail wrong? This page explains how to reach our team, what kinds of messages we're happy to receive, and what you can expect once you send one.
The Best Way to Reach Us
Email is the most reliable channel for getting in touch. We read every message that comes in and try to reply within a couple of working days. Please write to us at [email protected].
A short description of what your message is about helps us route it to the right person and get back to you faster — for example, whether it's a factual correction, a general question, or feedback on how we've covered a particular operator.
What We Can Help With
- Questions about how sweepstakes casinos work — If the dual-currency model, coin redemption, or the difference between Gold Coins and Sweepstakes Coins isn't clear from our guides, ask us directly.
- Corrections and updates — Sweepstakes casino promotions, eligible states, and redemption terms change often. If something looks out of date, tell us and we'll look into it.
- Feedback on our coverage — If you think a page missed something readers actually need, we're open to hearing it.
- Partnership or editorial enquiries — If you represent an operator or a relevant business and want to discuss working with us, introduce yourself and outline what you have in mind.
- Concerns about play habits — If you or someone you know is struggling with time or money spent on any gaming platform, sweepstakes-based or otherwise, mention it in your message and we'll point you toward appropriate resources.
What We Can't Do From This Page
We're an independent comparison and review site — we don't operate any of the platforms listed on manetch.com, and we can't process account issues, redemption requests, identity verification, or refunds on an operator's behalf. For anything account-specific, including questions about a pending Sweepstakes Coin redemption or a welcome offer, you'll need to contact that operator's own support team directly through the platform you're using.
Likewise, we can't confirm whether a specific site is legal to use from your location. Availability varies by state, and laws around sweepstakes promotions change. If you have a question about whether a platform serves your state, check that operator's terms directly, since operators decide for themselves which states they serve.
How We Handle Editorial Feedback
Ratings on this site, like the ones shown alongside Crown Coins, SplashCoins, and the other platforms we cover, reflect our own research into things such as game variety, redemption clarity, and the terms attached to welcome offers. If you've spotted something in one of those write-ups that doesn't match current terms, that's exactly the kind of message we want. We fact-check periodically, but operators update offers and eligible-state lists faster than any static page can track, so reader corrections genuinely help.
If you're looking for our current rankings rather than getting in touch about them, our reviews of individual platforms and our broader coverage, including non-GamStop casino options for UK readers, sit elsewhere on the site.
What Happens After You Message Us
- Your message is read by a real person on our team — we don't rely on automated replies as a substitute for an actual response.
- We aim to reply within two working days, though busy periods can push that slightly.
- If your message flags a factual error, we review it against the operator's current published terms before making any change.
- If it's a support question we can't resolve ourselves, we'll tell you plainly and point you to the right place, rather than leaving you waiting.
A Quick Note Before You Write
Because this is a comparison site rather than a gaming operator, we don't hold account data, transaction history, or verification records for any platform we review. If your message involves a specific account, having your username and the operator's name ready (though not sent to us, since you'd contact that operator directly) will save you time. This also isn't the right place to raise emergency financial or wellbeing concerns tied to an active account — those are best directed to the operator's own support line, since they're the ones who can act on your account.
Thanks for taking the time to reach out. Reader questions and corrections are one of the main ways we keep this site accurate, and we're glad to hear from you.